Framework agreement · NHS Shared Business Services

Patient/Citizen Communication, Engagement and Hybrid Mail Solutions

Reference patient-citizen-communication-engagement-and-hybrid-mail-solutions Live Runs to 15 February 2030

The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement enables organisations to deliver timely, personalised and accessible communications that empower citizens and improve operational efficiency.

Lots

7 lots on this agreement.

Lot 1 Digital (online) communications
Lot 2 Messaging
Lot 3 Voice
Lot 4 Hybrid mail
Lot 5 Patient/Citizen experience
Lot 6 Workforce communications
Lot 7 Combined solutions

Appointed suppliers

33 suppliers appointed. The award column counts contracts won anywhere in UK public procurement, not only through this agreement.

Supplier	Public contracts won
Civica UK Ltd	649
Ricoh UK Ltd	162
Serco Ltd	117
Netcall Technology Ltd	99
CFH Docmail Ltd	82
Harlow Printing Ltd T/A Harlow Solutions	71
Adare SEC T/A Mail	60
PSL Print Management Limited	49
IQVIA Ltd	47
Synertec Ltd	34
Paragon Customer Communications (London) Ltd	32
Cinos Limited	22
Continuous Dataprint (UK) Ltd	22
Picker Institute Europe	19
SocialOptic Ltd	18
Aire Logic Limited	17
ICNH Ltd T/A DrDoctor	17
IMImobile Europe Ltd	14
MBA Group Ltd	13
Attend Anywhere PTY Ltd	7
Trinsic Limited	7
EBO.ai (UK) Ltd	6
iWGC Ltd	5
Penpole Consulting Ltd	5
RIVIAM Digital Care	5
Service Level Management Ltd	5
Zesty Ltd	5
ResQ Limited	4
X-On Health Ltd	4
Webpost Ltd	3
Med Automation Ltd	2
Micom Technologies Ltd	1
Allied Publicity Services Limited	—

A dash means we hold no award record under that supplier name — it does not mean they have won nothing. Matching is by normalised company name, so a supplier trading under several names may be counted under one of them.

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