Contact
Get in touch
Every message reaches our team directly. Choose the route below that matches what you need.
Send us a message
You will receive a response within one working day.
Customer support
Account issues, billing, alerts not landing, anything that needs a human to look at it.
support@datascene-tenders.co.uk
Reply within 1 working day
Sales & pricing
Our annual plan, team accounts, custom integrations, agency / reseller arrangements.
sales@datascene-tenders.co.uk
Reply within 1 working day
Before you write
A lot of the common questions are already covered in the help guides. Worth a quick look first — if it's there, you'll have an answer in under a minute instead of waiting for our reply.
Make the reply faster
When you write, including the right context lets us give you a real answer in the first reply instead of asking a clarifying question first:
- Your account email (so we can find your workspace)
- What you were trying to do, and what actually happened
- Browser / OS if it's a UI issue, plus a screenshot when relevant
- Any error messages, exact wording is best
Response times
However you get in touch, we aim to reply within 1 working day — Monday to Friday, 9am–6pm UK time.
Registered office
DataScene Ltd
United Kingdom
Postal address available on request from support@datascene-tenders.co.uk.
Service status
If something looks broken across the platform, check the status page first — it reports the website, the search API and the notice feeds, and says which of them is actually affected.