Framework agreement · Crown Commercial Service
Outsourced Services
Access to transformational citizen experience and business process solutions. Including people, technology and transformational advisory services delivering contact centres, process administration, HR, procurement, payroll and financial administration.
Lots
2 lots on this agreement.
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Citizen Experience
Provides contact centre solutions and process administration services.This includes full inbound and outbound contact handling, workflow support, and operational activities delivered by human agents and digital tools.
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Business Services
Includes all aspects of back office services. Including payroll, financial administration, human resources and procurement processes. These can be delivered by both human staff and digital services.
Appointed suppliers
Showing 20 of the 27 suppliers appointed to this agreement. The award column counts contracts won anywhere in UK public procurement, not only through this agreement.
The publisher lists them all at Crown Commercial Service.
| Supplier | Public contracts won |
|---|---|
| PRICEWATERHOUSECOOPERS LLP | 385 |
| CAPITA BUSINESS SERVICES LTD | 230 |
| ACCENTURE (UK) LIMITED | 176 |
| CGI IT UK LIMITED | 120 |
| LIBERATA UK LIMITED | 57 |
| MAXIMUS UK SERVICES LIMITED | 50 |
| REED IN PARTNERSHIP LIMITED | 42 |
| NHS SHARED BUSINESS SERVICES LIMITED | 22 |
| G4S FACILITIES MANAGEMENT (UK) LIMITED | 19 |
| FOUNDEVER GB LIMITED | 12 |
| HINDUJA GLOBAL SOLUTIONS UK LIMITED | 8 |
| DDC OUTSOURCING SOLUTIONS LIMITED | 3 |
| HUNTSWOOD CTC LIMITED | 3 |
| KONECTA UK LIMITED | 3 |
| NCO EUROPE LIMITED | 3 |
| CENTRIC HR LIMITED | 2 |
| CLEARANSWER CALL CENTRES LIMITED | 2 |
| ArvatoConnect | — |
| Concentrix Corporation | — |
| Novacroft | — |
A dash means we hold no award record under that supplier name — it does not mean they have won nothing. Matching is by normalised company name, so a supplier trading under several names may be counted under one of them.
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